Shipping policy

Last Updated: August 20, 2026

At ISOTURN, we aim to make ordering your favorite styles simple and reliable.

Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow approximately 1–3 business days for your order to be processed and prepared for shipment.

Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

Shipping & Delivery

Delivery times depend on the destination, shipping method, carrier, customs procedures, and other circumstances.

Any delivery estimates displayed during checkout are estimates rather than guaranteed delivery dates.

Where tracking is available, tracking details will be provided after dispatch.

Shipping Costs

Applicable shipping charges are displayed during checkout before you complete your purchase.

If a free-shipping promotion is available, the applicable conditions will be displayed on our website or during checkout.

Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking information may require some time to become active after shipment.

Delivery Delays

Occasional delays may occur due to circumstances including:

Carrier disruptions
Severe weather
Customs procedures
Public holidays
Strikes
Incorrect delivery information
Other circumstances outside our reasonable control

If your order appears significantly delayed, please contact us for assistance.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information.

If you notice an error shortly after ordering, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

International Orders

International shipments may be subject to customs procedures, duties, taxes, or other charges depending on the destination.

Where applicable and unless otherwise stated during checkout, such charges may be the responsibility of the recipient.

Damaged Packages

If your order arrives visibly damaged, contact us as soon as possible and provide your order details along with photographs showing the issue where appropriate.